Passengers’ fury over ‘no refund’ policy for train tickets cancelled due to the coronavirus crisis

Passengers vent fury over ‘no refund’ policy for advanced train tickets cancelled due to the coronavirus crisis – with rebooked journeys costing HUNDREDS more Booking site Trainline is in the firing line and accused of profiteering But it says the rules are set by the train companies and it cannot challenge them One passenger said … Read more

Trainline site accused of profiteering from coronavirus covid-19 crisis

Trainline site accused of profiteering from coronavirus crisis by refusing to waive its no-refund policy for advanced tickets, then charging HUNDREDS more for rebooked trips Dozens have taken to Twitter to complain about the site’s refund policy Many are tagging their tweet about the issue with the hashtag #boycotttrainline Twitter user James M Scaife tweeted: … Read more

BA accused of ‘deliberately blocking online cash refunds for flights’ amid coronavirus crisis

British Airways accused of ‘deliberately blocking online cash refunds for flights’ by ‘hiding’ the application form Frequent flyer website says British Airways is denying customers a legal right  The issue is not arising when customers ask for refunds over the telephone An IT-savvy frequent flyer eventually found a workaround for the problem  Coronavirus symptoms: what … Read more