I changed to energy supplier E.ON in August 2019 and took up its offer of a smart meter. I think it installed the dumbest one they had in stock. From the word go, the ‘in house display’ has not worked. The engineer said it would take a few weeks to sort itself out. I rang … Read more
I was pestered by my family to buy a hot tub as we weren’t going on holiday this year, but I couldn’t find one anywhere, except on eBay. I bought a Lay-Z-Spa Maldives tub in mid-June for £1,425, with an advertised 24-month warranty, which turned up five days later. It arrived clearly new and unopened, … Read more
I received a call to say an Amazon Prime subscription was to be renewed. I told them that I did not want Amazon Prime. Then I was passed to a man who said I was due a rebate. He said he would talk me through a cancellation form on my computer. I typed in £39.99 … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. B.S. writes: Great Rail Journeys, which is based in York, cancelled our £10,000 railway tour of the southern … Read more
An economic storm of toxic proportions is brewing in Britain. The UK is already in a recession of historic magnitude. Economic growth plunged between April and June by a record 20.4 per cent, following a contraction of 2.2 per cent during the first quarter. It could have been considerably worse without the support schemes rushed … Read more
My 89-year-old father went way over his monthly call limit during lockdown and, over three months, Vodafone has taken more than £1,000. The company called him from an overseas call centre and he did not really understand what the person was saying. He was advised to go to Vodafone’s store or website, but the store … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. T.T. writes: Before lockdown, we visited the Isle of Arran branch of the Bank of Scotland, as we … Read more
Our honeymoon was cut short in March and we had to return home early from Sri Lanka. Our travel agent – a local firm – told us this was not covered and we would have to go through our travel insurance to get money back. However, our insurers rejected the claim as we had a … Read more
I booked a hotel room online for £82 but was told afterwards there would be a £44 cleaning fee: Is it allowed to do this? Travelers may find that booking sites add on fees after a reservation is made The CMA has previously investigated additional costs not being advertised Consumers are advised to read the small … Read more
My flights to France have not been cancelled despite the new quarantine restrictions put in place. I was due to travel next Monday but now my airline is saying the flights are still going ahead and I cannot get a refund. Me and my family are unable to quarantine for two weeks and also do … Read more