Why doesn’t British Airways answer the phone? The Holiday Guru tackles Covid-19 traveller issues

The Holiday Guru is always on call to answer your questions. This week many concerned travellers wrote in regarding refund issues involving the likes of British Airways and Tui. The Guru rolled up his sleeves.  Q. We were due to fly to Canada with British Airways on July 1, but the trip was cancelled. We … Read more

Pictured: British Airways’ reopened Heathrow Terminal 5 first-class lounge

British Airways has begun reopening its swanky lounges at Heathrow Terminal 5 and has released images of the coronavirus measures that have been put in place in one of them – Galleries First. The pictures show staff in masks serving customers as well as plastic protection screens at reception desks. BA is reopening its lounges … Read more

American Airlines to move Heathrow flight operations from Terminal 3 to Terminal 5 from July 7

American Airlines to move Heathrow flight operations from Terminal 3 to Terminal 5 from July 7, with qualifying passengers able to use British Airways’ swanky lounges First-class passengers will be able to check-in at BA’s exclusive ‘First Wing’  American’s check-in desks will be located in Zone C for business and economy American will be operating … Read more